FAQ

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How do I know what size to get?

You can use our pictures as a reference, the size that the models are wearing is always listed in the product description. If you have any questions regarding the fit of a specific item, do not hesitate to contact us for further help.

Can I get next day delivery?

Due to our clothing being made to order, this option is not available. In some cases, we might have products in stock and therefore the processing time will be shorter. If you would like to know if we have a specific item in stock or not, please send an email to info@liatz.com.

How long will it take until I recieve my order?

This depends on what items you are ordering, the demand and your location. If there is a specific date you need your items, please email us at info@liatz.com for a clear answer regarding your order.
The estimated production + shipping time is always listed in the product description.

What does "pre-ordering" mean?

By pre-ordering an item you're ordering it before it's released. The processing for your order will not begin until later on, check the description of each pre-order item to know when the production and processing will start for that specific item. 

Do I get charged directly when I pre-order an item?

Yes, the payment process for pre-orders are the same as standard orders.

How do I return my order?

For all info regarding returns, visit our page were we explain our refund policy.

How do I exchange an item?

If you want to exchange an item, you need to return it and place a new order. Please read our refund policy for more info.
Before ordering, always remember that there is a lot of time invested in hand sewing each product to make every customer 100% satisfied with their purchase. Please make sure that you choose your correct size when ordering.